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Dialpad

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"AI-enhanced communication platform for business efficiency."

Case Study
Frequently Asked Questions
This company provides an AI-driven platform that integrates voice, messaging, and meetings into a single app. It simplifies business communications, offering features like automated note-taking, virtual assistance, sales optimization, and detailed analytics to enhance productivity and customer satisfaction. The solution is built to support various industries, improving workflows and delivering actionable insights, which help businesses grow efficiently. With numerous integrations, it allows seamless adoption and customization tailored to specific business needs.
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AI SALES CENTER
OMNICHANNEL CUSTOMER SERVICE
AI CONTACT CENTER
AI VOICE
AI MEETINGS
SALESFORCE INTEGRATION
GOOGLE INTEGRATION
MICROSOFT TEAMS INTEGRATION
AI PLAYBOOKS
CALL, MESSAGE & MEET IN ONE APP
AI SALES AUTOMATION
CALL ANALYTICS
VOICE OVER IP SERVICES
CUSTOMER ENGAGEMENT ANALYTICS
AI CHATBOTS
AI-POWERED BUSINESS COMMUNICATIONS
BlurbSTAR Case Study
Betterment & Dialpad
Dialpad enables cost-effective, scalable growth for Betterment.
200
Million Venture Capital Raised
60%
Cost Savings Achieved
This profile remains unclaimed. Blurbs can only offer a partial, unverified case study.
1.
Situation
Betterment's Communication Overhaul Challenge
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Overwhelmed by rapid workforce expansion.
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Inefficient and costly communication system.
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Need for scalable enterprise communication features.
Betterment, a rapidly growing fintech company, faced significant communication challenges due to its swift expansion. In 2016, the company's workforce doubled in size, and its existing communication system could not efficiently handle this growth. The previous phone system was antiquated, with a single phone line that serviced many desk phones. It lacked the enterprise-level features required for scalability, resulting in inefficiencies and high costs. As a result, Betterment sought a more modern solution that could keep pace with its dynamic growth while reducing operational expenses.
2.
Task
Finding a Scalable Communication Solution
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Transition to a modern communication platform.
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Integrate voice, video, and messaging.
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Ensure cost efficiency and scalability.
Betterment's IT team, led by Mike Bongardino, was tasked with finding a communication solution that could support the company's rapid growth. The goal was to transition from the outdated, expensive phone system to a modern, unified platform. The new system needed to be cost-effective, deliver enterprise-level features, and allow seamless communication across various devices and locations. The solution had to be agile enough to accommodate fluctuating communication demands due to the company's expanding presence in new markets and regions.
3.
Action
Adopting Dialpad’s Unified Platform
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Implemented Dialpad for unified communications.
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Supported voice, video, and messaging needs.
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Ensured seamless integration and scalability.
Betterment chose Dialpad as their comprehensive communication solution. Dialpad's platform integrates voice, video, and messaging capabilities into one cohesive system, supporting the company's need for flexible and scalable communication. The implementation process was smooth, enabling employees to connect via their preferred devices. This adaptation allowed Betterment to continue its expansion without interruption. By leveraging Dialpad’s enterprise-level features, Betterment could maintain a robust internal communication system that was both efficient and future-proofed against further growth spurts.
4.
Result
Achieving Cost Efficiency and Flexibility
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Achieved over 60% cost reduction.
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Enhanced global employee collaboration.
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Future-proofed communication infrastructure.
Since adopting Dialpad, Betterment has experienced over 60% in cost savings, drastically reducing their communication expenditures from over $1,200 monthly. Dialpad's flexibility and scalability allowed Betterment's employees to collaborate efficiently across the globe, supporting their rapid growth and expansion into new markets. With a reliable communications infrastructure in place, the company could focus resources on other strategic growth initiatives, enhancing overall productivity and employee satisfaction. Dialpad's solution not only addressed Betterment's immediate needs but also future-proofed their communications against further growth.
Keywords
BETTERMENT
DIALPAD
COMMUNICATION PLATFORM
COST SAVINGS
SCALABLE COMMUNICATION
ENTERPRISE-LEVEL FEATURES
UNIFIED COMMUNICATIONS
FINTECH GROWTH
INTERNAL COMMUNICATION
IT SOLUTION
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