This company provides AI tools to enhance e-commerce sales and customer service. Its AI-shopping assistants help customers find products quickly, boosting conversion rates. Integration is seamless with existing platforms.
These are public claims Blurbs AI believes to have been made by iAdvize.
High conversion rate success
iAdvize claims that their generative AI chatbot achieves the same conversion rate of over 20% and commercial success as an advisor.
Improved customer agent productivity
iAdvize claims that their AI-assisted agents increase productivity while enhancing the customer experience during interactions.
Seamless technology integration
iAdvize claims that their platform easily integrates with e-commerce systems, enhancing the overall tech stack.
CONVERSATIONAL COMMERCE PLATFORM
AI CHAT ASSISTANTS
CUSTOMER ENGAGEMENT TOOLS
LIVE CHAT SOLUTIONS
E-COMMERCE CUSTOMER SUPPORT
ETAIL WEST 2025
GENERATIVE AI
E-COMMERCE INTEGRATION
AI SHOPPING ASSISTANT
CUSTOMER ENGAGEMENT
CONVERSION OPTIMIZATION
CONVERSATIONAL COMMERCE
SHOPIFY INTEGRATION
CUSTOMER EXPERIENCE IMPROVEMENT
BlurbSTAR Case Study
Sideshow & iAdvize
Generative AI boosts e-commerce conversion and satisfaction rates.
5x
increase in conversion rates
94%
CSAT on automated conversations
This profile remains unclaimed. Blurbs can only offer a partial, unverified case
study.
1.
Situation
Enhancing E-commerce with AI
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Sideshow partners with iAdvize in 2019.
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Challenge: complex advice for pop-culture enthusiasts.
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Older AI systems needed extensive training.
In 2019, Sideshow, aleading specialty manufacturer focusing on pop-culture collectibles, partnered with iAdvize to improve their digital conversational strategy. They faced the issue of meeting the complex needs of pop-culture enthusiasts who required specialized advice. Older AI systems struggled to provide accurate responses due to lack of expert knowledge and required extensive training.
2.
Task
Develop AI for Precise Interaction
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Integrate generative AI with iAdvize Copilot™.
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Aim for advice quality on par with brand advocates.
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Ensure compliance with data privacy laws.
The task was to integrate agenerative AI solution that could provide high-quality responses, comparable to Sideshow's on-demand brand advocates. This required deploying iAdvize's Copilot™ for Shoppers, ensuring it was capable of scaling advice and recommendations while meeting data privacy regulations.
3.
Action
Implement Generative AI with Control
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Integrated Copilot™ on all product pages.
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Used product catalog to craft accurate responses.
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Customized AI to match brand voice.
Sideshow integrated iAdvize's Trusted Generative AI solution, Copilot™ for Shoppers, on their product pages. The brand ensured that responses were generated from their product catalog to avoid common AI issues like data hallucinations. The AI was also customized to match the brand's voice and included an escalation feature for complex queries, ensuring customers received accurate and reliable information.
4.
Result
Impressive Conversion and Satisfaction Gains
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Achieved 94% customer satisfaction rate.
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Increased conversion rates by 5x.
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Earned 88% positive feedback on AI responses.
Following implementation, Sideshow saw significant improvements in conversation automation and customer satisfaction scores. iAdvize Copilot™ for Shoppers achieved a94% customer satisfaction score, increased conversion rates by 5x, and received 88% positive feedback on its answers. These metrics illustrate the effectiveness of iAdvize's solution in enhancing customer interaction and supporting the company's e-commerce strategy.
Keywords
SIDESHOW
IADVIZE
GENERATIVE AI
COPILOT™ FOR SHOPPERS
E-COMMERCE CONVERSION
POP-CULTURE COLLECTIBLES
CUSTOMER SATISFACTION
DATA PRIVACY
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