Compare Freshworks to Kustomer head to head on Blurbs

Blurbs comparison of Freshworks and Kustomer

Learn about how these Clientelling and CRM vendors stack up against each other by checking out our blurbs, claims, and case studies.

Full Blurb

Freshworks

"AI-powered customer and IT service management solutions"

Freshworks provides straightforward AI-driven tools to manage customer and IT services efficiently. These tools cut through typical service delivery complexities, freeing up marketers to focus on strategic initiatives rather than operational headaches. It’s about simplifying tasks, improving responsiveness, and maximizing resources with automation.

Effortless customer support

Freshworks claims that Freshdesk provides effortless service and support, delighting both customers and agents.

Intuitive, integrated IT management

Freshworks claims that Freshservice offers modern and intuitive IT service management for seamless operations.

AI-powered productivity boost

Freshworks claims that Freddy AI enhances productivity by offering always-on, conversational service solutions.

Full Blurb

Kustomer

"AI-driven customer service for seamless support"

Kustomer helps marketers by automating customer interactions using AI, reducing support workload, and enhancing efficiency. Their platform unites CRM and ticketing with AI to deliver consistent customer experiences across all channels. Marketers get real-time insights to refine strategies and build stronger customer relationships.

Reduces support queries by 45%

Kustomer claims that their AI Agents for Customers reduce support queries by 45% with instant, human-like support.

Improves agent efficiency by 65%

Kustomer claims that their AI Agents for Reps boost agent efficiency by 65%, enabling smoother customer inquiry handling.

Supports proactive, seamless service

Kustomer claims that their platform anticipates needs and resolves issues proactively for seamless, personalized experiences.