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Relying on unruly spreadsheets.
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Increased customer complaints from errors.
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Long two-week product launch cycle.
Leigh Country was primarily using spreadsheets for its ecommerce operations, which led to various challenges including hefty product errors, negative customer feedback, and an excruciatingly long two-week time to market for new products. This manual data management approach created widespread communication gaps, resulting in various team members making uninformed changes to critical spreadsheets. Consequently, this increased potential errors and customer dissatisfaction. The company, managing over 8,000 SKUs, found its method inefficient for its scale and complexity, affecting their reputation with important retail partners like Walmart and Home Depot. The digital asset management was another headache as files were scattered across platforms like Dropbox and Google Sheets, further delaying product launches.