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High food prices prompted value shopping trend.
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Static PDFs led to high bounce rates.
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Focus was on in-store visits over online sales.
The global grocery retailer was experiencing a challenge: food prices were at their highest in a decade, prompting 45% of shoppers to seek savings, per McKinsey insights. As value shopping grew in popularity, it became crucial for grocers to engage with customers more effectively. The retailer had been in business for decades, with locations worldwide, but was struggling with static promotional PDFs on its website. This approach drove traffic but resulted in low engagement and high bounce rates. Importantly, as their operations were not e-commerce enabled, the retailer focused on bringing shoppers to physical locations while needing a solution to improve their shopper experience and engagement.