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Struggled with shallow integration and broken navigation.
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Lacked essential brand-specific and customer engagement feat...
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Only 10% of DTC business was app-driven.
Suta, an ethnic women's fashion brand, was experiencing significant challenges with their previous app builder. The primary issues included shallow integrations with essential services such as Smile (Loyalty and Rewards), Loox (Reviews), and Searchtap (Search), leading to a broken user navigation experience. Furthermore, the app lacked critical features like Social & OTP login, deeplinks, and cross-selling/upselling capabilities. These limitations hindered Suta's ability to deliver a seamless customer experience and effectively represent its brand identity. Additionally, Suta struggled with inadequate brand-specific features like 'Pre-Drape' and custom PDPs, which hampered their unique market positioning and customer engagement, resulting in only 10% of their DTC business being conducted through the app.