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Existing mobile site was slow and inefficient.
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Wanted to increase loyalty among core audience.
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Competitors were ahead with mobile app offerings.
Princess Polly, a fashion brand aimed at Gen Z and millennials, realized their existing mobile presence was inadequate. Their mobile website was sluggish and not optimized for users who preferred mobile apps for shopping. With a dedicated fanbase that adored their fashion offerings, they sought to provide an exclusive and seamless shopping experience to loyal customers. Due to resource constraints, they initially hesitated about developing a mobile app, uncertain about its ROI. Their competitors were launching apps, creating urgency to stay ahead by offering an enhanced mobile shopping experience.