This company provides apowerful tool that simplifies eCommerce operations. It helps with order fulfillment, shipping, and tracking, offering self-service returns and analytics. The platform integrates easily with existing systems, reducing tech costs through efficient APIs and multichannel connectivity. By improving these aspects, it helps in increasing revenue, reducing support costs, and enhancing customer satisfaction.
Outvio streamlines eCommerce for efficiency and customer satisfaction.
67%
Less Support Costs
300%
Faster Shipping
1.
Situation
Client expediting order processing
→
Client faced delays in order processing.
→
Delivery errors impacted customer retention.
→
Needed a partner to enhance efficiency.
Aprominent client in the eCommerce sector was encountering challenges in speeding up their shipping and fulfillment processes, which directly impacted their capacity to serve agrowing customer base efficiently. The client operated in acompetitive marketplace where delivery speed and accuracy were pivotal to retaining customer loyalty and driving repeat business. They sought areliable partner to provide acomprehensive solution that could streamline operations, minimize errors, and increase overall efficiency.
2.
Task
Automating fulfillment and integration
→
Needed to decrease fulfillment times.
→
Automate to reduce manual errors.
→
Integrate with existing systems securely.
The task at hand was to reduce order processing times while maintaining accuracy and compliance with customer expectations. The solution required seamlessly integrating with existing systems and infrastructure to harness the full potential of eCommerce platforms. Moreover, it involved automating fulfillment to reduce manual errors and providing personalized customer experiences through branded notifications and efficient returns management.
3.
Action
Implemented Outvio for seamless solutions
→
Outvio implemented robust order management.
→
Enhancements in shipping and tracking tasks.
→
Improved customer service via Outvio Desk.
Outvio stepped in to transform the client's operations by implementing asingle platform that offered everything from post-checkout experience enhancements to efficient fulfillment solutions. The platform automated shipping processes, integrated with major couriers, and optimized logistics management. Customer service was also enhanced through Outvio Desk, providing aunified solution for all inquiries. Personalized delivery notices were introduced to keep customers informed and engaged, while automated returns and exchanges were set up to streamline the process.
4.
Result
Increased efficiency and customer loyalty
→
Shipping speeds increased by 300%.
→
Support costs decreased by 67%.
→
Enhanced customer satisfaction and loyalty.
As aresult of Outvio's integration, the client achieved anotable 300% increase in shipping speed with zero errors reported, drastically improving customer satisfaction and loyalty. The comprehensive solution also delivered areduction in support costs by 67%, allowing capital to be redirected towards growth initiatives. The personalized tracking and branded notifications led to stronger customer engagement, while self-service return options empowered customers, resulting in aseamless post-purchase experience.
Keywords
ECOMMERCE OPERATIONS
AUTOMATED FULFILLMENT
CUSTOMER LOYALTY
INTEGRATED SYSTEMS
POST-CHECKOUT ENHANCEMENT
The Blurbs FAQs
Frequently Asked Questions
Answers provided by Outvio
staff
and
vetted by Blurbs.
10 Standardized Blurbs Questions
1.
Who are your typical customers?
Small businesses
Medium businesses
Large businesses
Enterprises
Can't Say
2.
What verticals do your typical customers belong to?
Retail & E-commerce
Technology & Software
Healthcare & Life Sciences
Financial Services
Education
Travel & Hospitality
Media & Entertainment
Consumer Goods
Automotive
Telecommunications
Non-profit & Social Enterprises
Real Estate
Manufacturing
Food & Beverage
Professional Services
Government & Public Sector
Can't Say
3.
How do you collect and monitor consumers and their data?
Cookies
Javascript
Pixels
Local Storage
IP Address
Fingerprinting
Behavioral
Third Party Data
Location
Cross-Device
I can’t answer
N/A
API
4.
Is your platform CCPA and GDPR compliant?
Yes
Only CCPA
Only GDPR
No
5.
What is your standard 'time-til-live' for clients?
Days
Weeks
Months
6.
What does a client need to install to start using your service?
Provide data
Install technology
Manual API Integration
N/A
7.
How do you provide customer service?
Dedicated account manager
Live chat
Email support
Phone support
Self-service knowledge base
Social media support
In-app support
24/7 support
8.
How do brands measure the success of a campaign using your platform?
Performance
Can't Say
Customer Engagement
Revenue Growth
Brand Awareness
Operational Efficiency
Customer Retention
Customer Satisfaction
Other
9.
What integrations do you offer?
E-Commerce Platforms
CDPs
Digital Advertising
Measurement
Consumer Messaging
Custom APIs & Webhooks
10.
What is your pricing model?
Subscription-based
Pay-per-use
Tiered pricing
Performance-based pricing
Custom contract pricing
Free trial or freemium model
Can't Say
10 Post Purchase Engagement-Specific Questions
11.
What post-purchase touchpoints do you support (order tracking, delivery updates, SMS/email notifications, personalized upsells, etc.)?
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