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Financial institution faced issuer-level fraud.
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High financial losses and customer dissatisfaction.
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Need for accurate fraud identification.
Pagos.ai was confronted with the challenge of helping their client combat issuer-level fraud. The client, a financial institution, was grappling with an increase in fraudulent activities, which jeopardized their operational integrity and customer trust. This surge in fraud detrimentally impacted their bottom line, as they faced heavy losses and saw a decline in customer satisfaction. Understanding the root cause of these activities was crucial. The client's primary goal was to identify fraudulent transactions accurately and minimize the financial damage, all while maintaining good customer relations. By leveraging the capabilities of Pagos.ai, they anticipated an efficient, data-driven approach to tackle these sophisticated fraud schemes at the issuer level.