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Cowboy Charcoal needed better consumer data insights.
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Struggled with personalization implementation speed.
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Aimed at driving recipe views and page interactions.
Cowboy Charcoal, a brand under the umbrella of Duraflame, offers various charcoal grilling products, along with recipes and grilling tips on its website. Despite their aspirations to enhance first-party data collection, the brand faced challenges in swiftly activating personalization and acquiring actionable consumer insights from their data. They lacked the capability to deploy internal teams for data operations that extend to consumer experiences, engineering, and analytics. A key concern was optimizing digital consumer journeys without the hefty time investment predicted for implementing predictive personalization. Their efforts needed to focus on understanding consumer behavior, especially in terms of repeat recipe views and user engagement on key pages like 'Where to Buy'.