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Struggle in building genuine relationships online.
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Concerns about site speed and plugin impacts.
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Need to convey unique brand story digitally.
Cancha, a brand known for creating versatile sports bags, faced challenges in establishing genuine customer relationships through their digital platform. The lack of physical locations made it difficult to convey their founding story and commitment to quality, impacting conversion metrics and customer engagement negatively. With founder Jack Oswald's hands-on product development approach, demonstrating this authenticity online was critical. Concerns were raised about using certain Shopify plugins that might affect site speed, complicating the search for an effective engagement tool.