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Level Access

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"Digital accessibility solutions with tools and support."

Case Study
Frequently Asked Questions
This company provides a comprehensive digital accessibility platform alongside expert consulting services. They offer a combination of automated and manual testing tools to ensure compliance with accessibility standards. Their services also include legal guidance, training, and various resources to help businesses maintain accessible digital experiences across different sectors. They aim to make digital content usable for everyone by integrating accessibility from the design phase through to development and ongoing monitoring.
Level Access Stated Claims
These are public claims Blurbs AI believes to have been made by Level Access.
Expert training and support
Level Access claims that their comprehensive training and expert support help organizations achieve digital accessibility effectively.
Integrated comprehensive solution
Level Access claims that their platform combines leading digital accessibility tools with expert services for unmatched capabilities.
Recognized industry leadership
Level Access claims that being named a leader by Forrester highlights their standout presence in digital accessibility platforms.
ACCESSIBILITY
ACCESSIBILITY AUDIT
ACCESSIBILITY TECH
ACCESSIBILITY COMPLIANCE
DIGITAL ACCESSIBILITY
SHOPTALK SPRING '25
BlurbSTAR Case Study
Honeylove & Level Access
Honeylove streamlined and resolved accessibility issues efficiently.
3
Critical issues in subsequent audits
99%
Cleared backlog of accessibility issues
1.
Situation
Honeylove Faces Legal Accessibility Issues
→
Honeylove received legal complaints for website accessibilit...
→
Development team struggled with a backlog of issues.
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Legal risk accentuated by slow remediation progress.
The shapewear brand Honeylove, known for embracing inclusivity across all customer demographics, encountered legal challenges regarding the digital accessibility of its website. Confronted with a backlog of accessibility issues identified during a comprehensive evaluation, the development team at Honeylove struggled to balance the urgent need for remediation with ongoing new project requirements. This challenge escalated their legal exposure, as unresolved issues persisted despite efforts to address them. The CTO, Daniel Upton, expressed frustration over the team's slow progress, underscoring the brand's vulnerability to further legal complaints. An efficient solution was essential for aligning Honeylove's digital presence with its brand values of inclusivity.
2.
Task
Need Efficient Accessibility Remediation
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Accelerate remediation to reduce legal risks.
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Empower developers with more efficient tools.
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Provide comprehensive role-specific accessibility training.
To mitigate legal risks and align with its core values of inclusivity, Honeylove sought a solution to streamline the accessibility remediation process. The goal was to significantly enhance the efficiency of the development team's workflow, allowing for a swifter resolution of existing issues while preventing new ones from arising. The objective was to reduce the developers' administrative workload and equip them with advanced tools to manage accessibility issues effectively. Additionally, comprehensive training for the entire team was deemed necessary to foster a deeper understanding of accessibility matters and minimize future legal threats. Empowering the development team was a priority to ensure quick and efficient handling of accessibility concerns.
3.
Action
Implement Integrated Solution with Training
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Integrated issue tracking with Asana for efficiency.
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Reduced administrative time from 50% to 10%.
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Provided role-specific training through Level Access Academy...
Honeylove implemented Level Access's integrated solution, which included an issue tracking system that worked seamlessly with the Asana project management platform. This integration allowed developers to access detailed evaluation findings and collaborate with Level Access experts without leaving their usual work environment, thereby reducing the time spent on administrative tasks related to accessibility from 50% to just 10%. Additionally, Honeylove utilized the Level Access Academy to provide role-specific and organization-wide training, rapidly expanding the team's accessibility capabilities. This dual approach of leveraging advanced digital tools and investing in comprehensive training enabled the development team to systematically and effectively tackle the backlog of accessibility issues.
4.
Result
Increased Compliance and Improved Experience
→
Cleared 99% of backlog accessibility issues.
→
Reduced legal risks and improved user experience.
→
Achieved sustainable high accessibility standards.
The integrated solution from Level Access led to a successful clearance of 99% of Honeylove's backlog of digital accessibility issues. Alongside significant reduction in legal risks, the improved accessibility also enhanced the overall user experience for all customers, including those using screen readers or keyboard navigation. With just three critical issues identified in subsequent scans, Honeylove established a sustainable model for maintaining high accessibility standards. The training initiatives further ensured that future updates would introduce fewer new issues, safeguarding Honeylove against potential lawsuits. Overall, the partnership with Level Access empowered Honeylove to provide a consistently inclusive and superior customer experience.
Keywords
HONEYLOVE ACCESSIBILITY
LEVEL ACCESS INTEGRATION
ASANA PROJECT MANAGEMENT
DIGITAL ACCESSIBILITY TRAINING
REDUCE LEGAL RISK
INCLUSIVE CUSTOMER EXPERIENCE
Level Access
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