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Ledbury aimed to expand product range.
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Product expansion lacked category expertise.
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Maintaining quality and profitability was key.
Ledbury, a premium shirtmaker in Richmond, Virginia, sought to expand from shirts into other clothing categories such as sweaters, sports jackets, and pants. As the definition of business casual evolved, the demand for a broader product range increased to maintain customer loyalty. However, expanding into new categories was challenging, primarily because Ledbury lacked the expertise in these areas and needed to uphold its high standards of quality. The challenge further extended to the logistics of managing inventory and maintaining profitability without sacrificing quality.