β
Order rates greatly exceeded predictions.
β
Improved resource allocation in direct mail.
β
Significant boost in customer engagement.
The collaboration between the collectibles company and Alliant resulted in significantly improved direct mail response rates. The use of Alliantβs custom optimization solution led to reactivation order rates exceeding expectations. For Groups 1-10, the actual order rate soared to 10.83%, against an expected 2%. Similarly, Groups 11-13 achieved a 5.85% rate, and Groups 14-15 realized a 4.20% rate. These results reflect the effectiveness of precise customer segmentation and data-driven strategy, allowing the company to efficiently allocate direct mail resources, significantly improving engagement with previously inactive customers.