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Internal system CIFER was inadequate for scale.
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Lack of sophisticated tools delayed product launches.
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Operational inefficiencies increased costs and frustration.
Coinbase faced significant challenges with its in-house experimentation system, CIFER. This system was insufficient for a rapidly growing enterprise, leading to issues in trust and inefficiency. CIFER lacked sophisticated statistical tools, causing delays and inconsistent experimentation practices. Business teams couldn't self-serve experiment results, and product launches were delayed due to inconsistent data interpretations. The internal system also required costly attempts to build advanced features, which increased operational expenses and frustrations. These challenges slowed decision-making and innovation, compromising the effectiveness and trust in Coinbase's experimentation processes.