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Sally Beauty's e-commerce faced growth challenges.
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Alvin Hill sought digital transformation.
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Key issues were traffic and conversion rates.
Sally Beauty, a leader in the health and beauty retail industry, celebrated its 60th anniversary with significant growth but faced e-commerce challenges. Despite operating 2,400 stores nationwide, they needed to expand their digital footprint. Under the leadership of Alvin Hill, they aimed to enhance their digital transformation. The challenges included increasing website traffic, proliferating conversion rates, and capturing a greater market share in an intensely competitive industry. The existing efforts lacked direction, especially in SEO optimization and understanding customer purchase behaviors. The goal was to become the ultimate one-stop-shop both online and in-store by improving their e-commerce operations.