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Okendo

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"Transforms reviews into customer growth tools."

Case Study
Frequently Asked Questions
This platform helps businesses improve their marketing by leveraging customer reviews, quizzes, referrals, loyalty programs, and surveys. These features boost customer engagement, increase sales, and foster brand loyalty. Integrations with major marketing tools streamline the use of customer feedback to enhance overall strategies, thus making marketing efforts more effective and encouraging repeat purchases. Businesses can build stronger, more trustworthy relationships with their customers.
Okendo Stated Claims
These are public claims Blurbs AI believes to have been made by Okendo.
Higher conversion rates
Okendo claims that they increase conversion rates by up to 4 times, leading to greater customer engagement and sales.
Stronger customer relationships
Okendo claims that their platform maximizes customer lifetime value by building stronger, more profitable relationships.
Comprehensive product suite
Okendo claims that having a full suite of products in one place supports business growth and better customer insights.
SHOPTALK SPRING '25
BlurbSTAR Case Study
The Perfect Jean & Okendo
Okendo's quiz boosted sales and reduced returns effectively.
15%
Quiz conversion rate
31x
Return on investment
1.
Situation
Diverse Jean Options Confuse Shoppers
→
Large variety of jeans confusing customers.
→
High return and exchange rates identified.
→
Need for personalized shopping guidance.
The Perfect Jean, specializing in affordable and comfortable jeans with a large variety of fits, colors, and fabrics, faced a challenge. With an expansive product range, customers struggled to find the perfect fit, leading to increased return and exchange rates. The company needed a solution to guide customers efficiently towards the right product, improving the shopping experience and boosting sales. By creating personalized recommendations, they aimed to reduce friction in the buying process and build stronger buyer relationships. The objective was clear: enhance customer satisfaction, minimize product returns, and increase the rate of purchase completions.
2.
Task
Implement Shopping Guidance Solution
→
Implement personalized customer guidance system.
→
Enhance shopping experience and reduce returns.
→
Increase overall sales and satisfaction.
The task for The Perfect Jean was to implement a system that could direct customers to the best-suited jeans for them, addressing the issue of high return rates. The goal was to create an engaging and personalized shopping experience that encouraged customers to complete their purchases accurately. This involved leveraging technology to provide tailored recommendations, helping customers navigate the wide array of products with ease. The success of the undertaking would be measured by a decrease in returns and an increase in overall sales and customer satisfaction.
3.
Action
Launched Okendo's Tailored Quiz
→
Created 'Perfect Match' quiz for guidance.
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Quiz assessed cut, color, and fabric preferences.
→
Streamlined shopping, enhancing customer understanding.
The Perfect Jean utilized Okendo Quizzes to create the 'Perfect Match' quiz, a straightforward tool designed to assist customers in selecting their ideal pair of jeans. The quiz asked specific questions regarding cut, color preference, and fabric type, allowing customers to easily digest and understand the options available. This personalized interaction not only enhanced the customer experience but also facilitated customer education on product offerings. This method streamlined the shopping process, reducing confusion over choices and guiding customers to a tailored selection, aligning with their preferences and needs.
4.
Result
Significant ROI and Conversion Success
→
Achieved 31x return on investment.
→
15% conversion rate from quiz.
→
Reduced returns, increased satisfaction and sales.
The deployment of Okendo Quizzes yielded significant results for The Perfect Jean. The company experienced a substantial increase in their return on investment, achieving a remarkable 31x ROI. Additionally, the quiz had a positive impact on conversions, with a 15% quiz conversion rate, indicating that a considerable number of quiz takers went on to make purchases. These results highlighted the effectiveness of personalized shopping experiences in reducing returns and fostering customer satisfaction while driving profitable growth.
Keywords
OKENDO QUIZZES
THE PERFECT JEAN
PERSONALIZED SHOPPING
QUIZ CONVERSION RATE
CUSTOMER SATISFACTION
ROI
E-COMMERCE SOLUTIONS
Okendo
Website
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