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OneStock

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"Optimize orders across multiple retail channels."

Case Study
Frequently Asked Questions
This solution streamlines retail operations by managing orders efficiently across various channels, enhancing inventory visibility, and offering convenient purchasing options like Click and Collect. It integrates seamlessly with existing systems to ensure accurate order fulfillment, boost sales, and improve customer satisfaction. It supports in-store appointments, mobile checkout, dynamic store fulfillment, and offers analytics for insightful decision-making. Its architecture allows quick deployment and is adaptable to business needs.
OneStock Stated Claims
These are public claims Blurbs AI believes to have been made by OneStock.
Boost sales significantly
OneStock claims that their OMS solutions led to a 32% increase in monthly sales for businesses using their services.
Enhance customer experience
OneStock claims that their Click and Collect service allows 20% of online sales to be prepared in stores, improving convenience.
Reduce shipping costs
OneStock claims that their dynamic order orchestration reduces costs and boosts productivity by selecting optimal fulfillment routes.
SHOPTALK SPRING '25
BlurbSTAR Case Study
Jigsaw & OneStock
Jigsaw significantly improved sales with OneStock's Ship from Store.
32%
Increase in turnover over 10 months
36%
Online sales include store-shipped items
1.
Situation
Ambitious Omnichannel Strategy Optimization
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Jigsaw desired a seamless omnichannel experience.
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Focus was on enhancing cross-channel customer journeys.
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They needed cost control with improved efficiency.
Jigsaw, a premium fashion brand, sought to enhance its omnichannel strategy to align with its dedication to excellence. Known for its attention to detail from design to customer experience, Jigsaw sought ways to improve its cross-channel customer journey. By choosing OneStock's agile Ship from Store solution, the company aimed to refine and expand its omnichannel operations. The goal was to increase turnover and improve customer satisfaction while maintaining efficiency and controlling costs. Jigsaw's vision involved bridging the online and offline experience seamlessly, thereby improving inventory visibility and customer engagement.
2.
Task
Unifying Inventory and Allocation
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Unify inventory for a single stock view.
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Deploy OneStock portal across store networks.
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Establish system for direct store shipments.
Jigsaw collaborated with OneStock to unify inventory across all retail stores and central warehouses. This task was crucial to creating an accurate, single view of stock, allowing for better order management and allocation. Implementation required configuring OneStock's portal throughout the retail network, ensuring that stock could be shipped directly from stores when necessary. This integration had to balance online and offline demands, optimize inventory usage, and support various scenarios like fulfilling express orders or utilizing surplus store inventory.
3.
Action
Streamlining with Technological Integration
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Integrated OneStock with existing systems effortlessly.
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Adopted user-friendly interfaces for staff adaptation.
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Aligned online orders with store sales targets.
In collaboration with OneStock, Jigsaw implemented the Ship from Store solution across its business using seamless integration with existing systems like ERP and eCommerce platforms. The action plan included utilizing OneStock's intuitive graphical UI for logical workflows, facilitating fast adaptation by the staff. This setup allowed orders to be shipped directly from stores, improving the allocation process and sales performance. Extensive staff training ensured engagement, making online orders count towards in-store sales targets, thus motivating the sales teams and optimizing resource usage during non-peak hours.
4.
Result
Turnover Increase and Operational Efficiency
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Achieved 32% turnover increase in 10 months.
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36% of online sales included store shipments.
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Enhanced brand visibility and market demand understanding.
Jigsaw experienced substantial improvements post-implementation. Over 10 months, there was a 32% increase in turnover, and more online sales included at least one item shipped from a store (36%). Store teams accepted the system as a tool for achieving and exceeding sales goals, shipping over 100 products monthly. Comprehensive stock management reduced markdown depth and increased margins. These changes enhanced the brand's understanding of market demand, optimally redirecting online traffic and ensuring business growth and sustainability.
Keywords
OMNICHANNEL STRATEGY
INVENTORY VISIBILITY
SHIP FROM STORE
ORDER MANAGEMENT SYSTEM
JIGSAW RETAIL SUCCESS
ONESTOCK INTEGRATION
CROSS-CHANNEL CUSTOMER EXPERIENCE
OneStock
Website
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