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Over 1,000 service stations involved.
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Diverse product offerings complicate messaging.
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Need for highly relevant customer communication.
Shell faced a significant challenge in delivering relevant and contextually appropriate offers and promotions to a diverse customer base spread across over 1,000 service stations. Each station offered a variety of products and services, making it difficult to communicate effectively with individual customers. The challenge lay in creating a marketing strategy that spoke directly to the customer with relevant messaging, rather than a generic broadcast.