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BlueYonder

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"Streamlines supply chain management using AI technology."

Case Study
Frequently Asked Questions
This company offers innovative supply chain solutions driven by AI. It helps businesses enhance planning, order management, and logistics, while optimizing resources and minimizing costs. The technology ensures efficient inventory handling and improved customer satisfaction through seamless integration of processes from start to end, including warehousing and transportation management.
BlueYonder Stated Claims
These are public claims Blurbs AI believes to have been made by BlueYonder.
12x ROI platform
Blue Yonder claims that their platform provides a 12x ROI with its end-to-end supply chain management solutions, ensuring maximum value.
AI-driven efficiency
Blue Yonder claims that its AI-driven platform makes over 20 billion predictions daily, enhancing decision-making and operational efficiency.
Leader in market
Blue Yonder claims that it is recognized as a leader in 2024 Gartner Magic Quadrant Reports, affirming its market-leading position.
SUPPLY CHAIN PLANNING
RETURNS MANAGEMENT
RESOURCING & LABOR MANAGEMENT
RETAIL PLANNING
ORDER MANAGEMENT
SHOPTALK SPRING '25
BlurbSTAR Case Study
Walgreens & Blue Yonder
Blue Yonder enhances Walgreens' efficiency and customer satisfaction.
30-minute
Order Fulfillment Promise Achieved
9 million
Daily Customers Served with Efficiency
1.
Situation
Walgreens Faces Complex Challenges
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9 million daily customers served nationwide.
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200 million item/store combinations managed.
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Need for real-time visibility and accuracy.
Walgreens, the second largest pharmacy chain in the U.S., serves over 9 million customers daily, managing more than 200 million item/store combinations. With such a vast scale and complexity, maintaining efficient inventory and order management is critical. The company was struggling with real-time visibility and accurate order promises for its online customers, which risked customer satisfaction and loyalty. These challenges necessitated the implementation of a reliable and integrated solution to enhance operational efficiency and offer exceptional customer experiences.
2.
Task
Implement Advanced Order Management
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Adopt advanced technological platform for efficiency.
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Integrate AI and machine learning solutions.
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Ensure 30-minute order fulfillment window.
Walgreens aimed to revolutionize its supply chain operations to fulfill online orders within a challenging 30-minute window. The task was to adopt a robust technological platform that could process massive data flows, improve decision-making, and ensure proximity and speed to the customer. Collaborating with Blue Yonder, Walgreens sought a comprehensive system that integrated order management with advanced technology such as AI and machine learning. The platform needed to be adaptable enough to cover the vast range of Walgreens’ inventory while ensuring reliability and high performance.
3.
Action
Blue Yonder Provides the Solution
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Deployed AI-based Order Management Microservices.
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Enhanced inventory visibility and order accuracy.
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Optimized resource allocation and demand prediction.
To address Walgreens' needs, Blue Yonder deployed its AI-based Order Management Microservices. These services allowed for seamless integration of inventory and order management processes. The microservices provided a precise view of inventory across all stores and warehouses, enabling accurate order fulfillment and tracking. Through AI-driven insights, Walgreens could optimize resource allocation, streamline operations, and predict demand more effectively. This technological deployment enhanced Walgreens' ability to promise accurate delivery times, boosting customer satisfaction and operational efficiency.
4.
Result
Exceptional Customer Experience Achieved
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Improved customer satisfaction with timely deliveries.
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Enhanced supply chain agility and decision-making.
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Walgreens cemented as omni-channel leader.
The implementation of Blue Yonder’s solutions transformed Walgreens' supply chain operations, allowing the company to successfully deliver on its 30-minute order promise. With improved agility and decision-making enabled by the advanced system, Walgreens not only met but exceeded customer expectations, resulting in heightened satisfaction and customer retention. The optimized inventory and order management processes also contributed to overall operational efficiencies, cementing Walgreens' position as a leader in omni-channel retail. This strategic move significantly strengthened the brand's competitive edge in the retail market.
Keywords
WALGREENS SUPPLY CHAIN
AI-BASED ORDER MANAGEMENT
REAL-TIME INVENTORY VISIBILITY
BLUE YONDER TECHNOLOGY
OMNI-CHANNEL RETAIL
BlueYonder
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