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Nash

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"Streamlines logistics for efficient final delivery."

Case Study
Frequently Asked Questions
This company's technology simplifies the last-mile delivery process by using AI to optimize workflows and manage delivery fleets. It centralizes internal operations and enhances customer experiences using data-driven insights to make smarter decisions and improve overall delivery efficiency.
Nash Stated Claims
These are public claims Blurbs AI believes to have been made by Nash.
Optimizes delivery operations efficiency
Nash claims that its AI logistics agents transform delivery operations for smarter decisions and better delivery outcomes.
Superior fleet management capabilities
Nash claims that businesses can seamlessly integrate and manage fleets on its platform, increasing delivery success by 15%.
Enhances customer engagement satisfaction
Nash claims that its dynamic delivery options and tracking tools increase customer satisfaction, boosting NPS by over 5 points.
LAST MILE DELIVERY
DELIVERY INFRASTRUCTURE
LAST MILE LOGISTICS
DELIVERY OPTIMIZATION
LOGISTICS PLATFORM
SHOPTALK SPRING '25
BlurbSTAR Case Study
Sticky Rice & Nash
Nash enhanced delivery, lowered costs, boosted sales for Sticky Rice.
12%
Increase in delivery orders
60%
Cost savings on delivery fees
1.
Situation
Delivery Challenges Hindered Sticky Rice
→
High 3PL fees reduced profits.
→
Delivery logistics hindered customer reach.
→
Partnership with Nash was necessary.
Sticky Rice, a Northern Thai cuisine restaurant in Chicago, found itself struggling to manage delivery costs and logistics effectively. Their reliance on third-party logistics providers (3PLs) emerged as a significant challenge, with high commissions cutting into profits and making financial forecasting difficult. As the restaurant expanded its customer base, reaching beyond its immediate vicinity became essential, yet it remained an impediment due to limited in-house delivery capabilities. At this stage, entering a partnership with Nash became a crucial solution in addressing these operational limitations and financial hurdles.
2.
Task
Improve Delivery Efficiency and Reach
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Seek predictable cost structure.
→
Expand delivery reach up to five miles.
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Enhance tracking for customer satisfaction.
The primary challenge was to find a more cost-effective and efficient delivery solution that would replace the existing 3PL model and facilitate better financial management. Sticky Rice needed a partner that could expand their delivery radius to reach more customers while offering predictable per-order pricing to allow for accurate budget forecasting. Furthermore, enhancing the overall customer experience with reliable delivery timing and clear order tracking was critical to maintaining customer satisfaction and loyalty. The task required selecting a platform that could handle all logistical aspects seamlessly.
3.
Action
Nash Partnership Transformed Delivery Model
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Adopted Nash for transparent pricing.
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Expanded delivery range to reach more customers.
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Integrated real-time tracking capabilities.
Sticky Rice adopted Nash's comprehensive delivery platform, which offers transparent and predictable pricing by charging a small set fee per order with no added commissions. This change allowed the restaurant to significantly slash delivery costs by 60% and expand its delivery range, making it possible to reach customers previously outside the service radius. Nash's system integrates seamlessly with Sticky Rice’s existing platforms, leveraging a network of delivery providers across Chicago. This streamlined approach accommodates real-time tracking capabilities, ensuring customers and the restaurant can follow every order's journey from pickup to delivery.
4.
Result
Substantial Growth and Operational Efficiency
→
Saved 60% on delivery fees.
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Increased delivery orders by 12%.
→
Achieved a 99% delivery completion rate.
Since partnering with Nash, Sticky Rice has realized a 60% reduction in delivery fees, contributing to a more manageable and predictable cost structure. The restaurant has also experienced a notable 12% increase in delivery orders, thanks to the expanded service area up to five miles and improved customer satisfaction derived from better tracking and timely deliveries. Sticky Rice now enjoys a 99% delivery completion rate, boosting its reputation in Chicago. The partnership with Nash has paved the way for Sticky Rice to focus on growth initiatives, such as menu expansions and aggressive marketing campaigns.
Keywords
NASH PLATFORM
DELIVERY EFFICIENCY
COST-EFFECTIVE DELIVERY
CUSTOMER SATISFACTION
STICKY RICE CHICAGO
NORTHERN THAI CUISINE DELIVERY
Nash
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