Fulfillment, Returns, & 3PL

EDI HQ (1 EDI Source)

"EDI solutions optimize business data exchanges."

The company offers solutions to improve data exchange efficiency through electronic data interchange (EDI). These solutions enhance real-time data insights, integrate with ERP systems, offer encryption-based security, and comply with industry standards. They help industries like retail, manufacturing, and healthcare streamline operations, reduce costs, and enhance revenue by automating data processes and reducing manual entry errors and compliance issues.

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Fulfillment, Returns, & 3PL

BlurbSTAR Case Study

Adidas & 1 EDI Source

IntelligentXchange empowered Adidas, reducing penalties and time.

Revenue loss due to chargebacks

thousands of...

Saved through faster information access

Situation

Visibility Issues Costing Significant Revenue

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Lack of visibility in EDI transactions.

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Penalties consuming 6% of revenues.

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Overburdened EDI team due to data issues.

Adidas, a leading global athletic apparel manufacturer, faced significant challenges due to a lack of visibility into EDI transactions with its trading partners. This problem, particularly at the Spartanburg distribution center, led to frequent penalties from customers and consumed about 6% of revenue in fines. The company’s EDI team was overburdened, spending numerous hours addressing issues related to chargebacks and customer service inquiries, which stemmed from data errors and inefficient transaction processes.

Task

Find a Solution to EDI Problems

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Improve EDI visibility and efficiency.

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Reduce time and cost of managing EDI.

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Enhance communication with trading partners.

Adidas needed to find an effective solution to improve visibility into its EDI transactions and reduce the significant time and cost associated with managing these issues. The goal was to eliminate the persistent problem of chargebacks, optimize the workflow for the EDI team, and enhance communication with trading partners. This task required adopting a solution that could integrate seamlessly into existing systems, be user-friendly for employees across departments, and allow for swift resolution of EDI issues, thereby improving overall efficiency and customer satisfaction.

Action

Implement IntelligentXChange Solution

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Integrated IntelligentXChange from 1 EDI Source.

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Enabled self-service and quick EDI issue resolution.

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Provided English-translated PDFs of transactions.

Adidas integrated IntelligentXChange by 1 EDI Source into its operations after discovering its potential at a supply chain conference. The platform's intuitive features allowed it to be easily adopted across multiple departments. Teams started using it to self-serve and quickly correct EDI issues without needing extensive IT involvement. The tool provided English-translated PDFs of transactions, making data comprehensible for everyone and enabling quick communication with customers. As a result, the EDI team experienced a significant reduction in tickets and emails, allowing them to focus on other strategic tasks.

Result

Significant Cost and Time Savings Realized

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Immediate decrease in customer chargebacks.

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Enhanced customer communication and service.

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Strengthened trading partner relationships.

Post-implementation of IntelligentXChange, Adidas enjoyed numerous benefits. There was an immediate decrease in chargebacks from customers, which previously accounted for substantial revenue losses. The company saved time across departments, as employees could now independently access necessary EDI documentation. This led to faster dispute resolution in chargebacks, quickened customer communication, and enhanced overall satisfaction with Adidas's service. Additionally, the improved visibility empowered Adidas to be more proactive in preventing similar issues, strengthening their business relationships with trading partners.

Keywords

EDI VISIBILITY

CHARGEBACK REDUCTION

INTELLIGENTXCHANGE BENEFITS

EDI SELF-SERVICE

IMPROVE CUSTOMER COMMUNICATION

ADIDAS EDI SOLUTION

1 EDI SOURCE

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