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Reliance on one person for EDI management
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No visibility into EDI processes and data
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Difficulties in scaling and integrating new partners
NEOM Wellbeing, a manufacturer in the health and beauty sector, faced significant challenges with their EDI systems. As their business expanded, relying on a single person to manage EDI processes became inefficient. Their system was notoriously difficult to navigate, resembling a 'black box' that made the tracking and modification of processes nearly impossible. Moreover, they experienced delays in support and lacked necessary visibility into mapping and data flows.