Fulfillment, Returns, & 3PL

OpenText (formerly Liaison Technologies)

"AI-driven data management and cybersecurity solutions provider."

This company offers data-driven solutions for modern enterprises, focusing on AI-enhanced data management, cybersecurity, and business automation. Their platforms cover content management, security, analytics, application development, and supply chain optimization, providing organizations with tools to improve operational efficiency, customer engagement, and overall data governance with AI and cloud technology.

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OpenText (formerly Liaison Technologies) Stated Claims

These are public claims Blurbs AI believes to have been made by OpenText (formerly Liaison Technologies).

Using AI for scalability

OpenText claims that their AI-driven platforms enhance scalability and automation across various business processes.

Improve cybersecurity posture

OpenText claims that their solutions improve security posture with advanced AI-based threat detection and response.

Enhancing customer experiences

OpenText claims that their AI-powered tools elevate customer communications and experience for greater success.

OpenText (formerly Liaison Technologies)'s Peers

Fulfillment, Returns, & 3PL

BlurbSTAR Case Study

ScottsMiracle-Gro & OpenText

Unified content system saves costs and improves efficiency.

500,000

Savings from eliminating legacy costs

8 weeks

Time for complete implementation

Situation

Costly Legacy Systems Overwhelming Operations

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Costly and complex legacy systems.

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Disparate systems trapped information.

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Needed integration for SAP S/4HANA.

ScottsMiracle-Gro faced significant operational challenges. Multiple document management solutions were costly and complex to maintain. Information was trapped within disparate systems, creating inefficiencies, and there was an urgent need to streamline back-office workflows. The impending migration to SAP S/4HANA added pressure to find a more cohesive solution. This highlighted the necessity for a unified platform that could integrate with SAP and other business applications, reduce operational strain, and align with their digital transformation vision. Consequently, the company sought to transition from on-premises infrastructure to cloud-based operations, emphasizing a shift towards software-as-a-service (SaaS) solutions to better manage workload volumes and reduce operational expenses.

Task

Seek Unified Content Management System

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Select a cohesive content system.

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Streamline and simplify management.

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Enhance compliance and productivity.

The task was to find and implement a cloud-based content management solution that could seamlessly integrate with existing systems like SAP S/4HANA. ScottsMiracle-Gro needed a system that would streamline operations, reduce costs, and enhance compliance. Additionally, they sought to improve productivity by reducing the time spent searching for information and ensuring better governance of the content lifecycle. They envisioned transitioning from multiple legacy systems to a unified platform that could handle document capture, classification, and archiving efficiently, aligning with the company's cost-reduction goals and simplifying administration processes.

Action

Implement OpenText Core Systems Rapidly

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Rapid migration using OpenText.

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SaaS deployment for automation.

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Legacy systems were decommissioned.

ScottsMiracle-Gro implemented OpenText Core Content Management and OpenText Core Capture. These solutions provided a cloud-based content management system that integrated with SAP S/4HANA and other critical business applications. The OpenText Professional Services team completed a rapid and seamless eight-week migration, deploying SaaS solutions that automated file classification and data extraction. They configured single-sign-on for users and prepared the system for future AI integrations. This action also involved decommissioning seven legacy applications, leading to a more streamlined operation and a reduction in IT workload, aligning perfectly with their operational and fiscal efficiency objectives.

Result

Streamlined, Cost-Effective Operations Achieved

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Saved $500,000 in legacy costs.

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Unified, searchable document archive implemented.

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Improved compliance and reduced workload.

The implementation of OpenText Core Content Management resulted in a fully unified and searchable document archive. ScottsMiracle-Gro successfully cut $500,000 in costs by eliminating legacy licensing fees. The system strengthened document compliance and audit trails, reduced IT workload, and prepared the company for the SAP S/4HANA transformation. As a result of streamlining processes and implementing intelligent document processing, various departments saw immediate benefits, leading to potential future expansions of the system. This transformation empowered ScottsMiracle-Gro to focus on innovative solutions, enhancing overall business efficiency and strategic operations.

Keywords

CONTENT MANAGEMENT

CLOUD-BASED OPERATIONS

OPENTEXT CORE

SAP S/4HANA

DOCUMENT MANAGEMENT

DIGITAL TRANSFORMATION

SAAS SOLUTIONS

COST REDUCTION

WORKFLOW STREAMLINING

INTELLIGENT DOCUMENT PROCESSING

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What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?