Fulfillment, Returns, & 3PL

SPS Commerce

"Retail data automation and collaboration platform."

This company provides solutions to automate and simplify the exchange of product and sales data across retail supply chains, enhancing collaboration between trading partners. The platform ensures compliance and improves efficiency by integrating systems like ERPs and WMS. It also offers analytics to transform data into actionable insights for improving sales and inventory strategies.

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Fulfillment, Returns, & 3PL

BlurbSTAR Case Study

HOM Furniture & SPS Commerce

SPS Commerce streamlined HOM's furniture supply chain operations.

85%

PO volume using EDI

90%

Target in-stock rate achieved

Situation

Supply chain disruptions challenge HOM

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17 stores suffered from supply chain issues.

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Manual processes increased costs and delays.

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Needed 90% in-stock goal sustained.

HOM Furniture, a well-established furniture retailer with 17 stores across the Midwest, faced significant challenges due to increasing volatility in international supply chains from countries like China, India, Vietnam, Italy, and Indonesia. As they sought to maintain a high in-stock rate of 90% across all their products, the company grappled with the inefficiency of manual processes that strained resources and increased operational costs. The traditional ways were insufficient to keep pace with the complexities of international supplier management and compliance. HOM needed a sophisticated partner to streamline their distribution channels and improve inventory visibility to optimize performance and achieve its ambitious stock-level goals.

Task

Automate and streamline operations

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Transitioned from 50 to 150 suppliers.

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Needed system to automate supplier communication.

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Improve inventory management and stock visibility.

HOM Furniture needed a comprehensive solution to automate and simplify the communication with its vast supplier network. The goal was to reduce the time and labor spent on manual processes and increase visibility into stock levels. This involved shifting to interoperable systems that could handle onboarding and communication with a growing number of suppliers more efficiently. Additionally, there was a need to integrate a platform that could provide real-time insights into stock levels, thus granting them the ability to make proactive decisions necessary for maintaining their desired stock availability. Transitioning from 50 suppliers to 150 using EDI (Electronic Data Interchange) required HOM to find a reliable technology partner capable of handling these complexities.

Action

Leveraged SPS for strategic growth

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Implemented SPS Community for EDI solutions.

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Shifted focus to strategic business tasks.

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Streamlined supplier management and onboarding processes.

HOM Furniture partnered with SPS Commerce to implement a robust EDI solution to transform their supply chain. SPS facilitated the integration of Community, a platform that streamlined supplier onboarding, communication, and compliance processes. This allowed HOM to shift focus from time-consuming manual tasks to strategic, analytical activities. By leveraging automation, SPS helped HOM maintain agility, optimize operations, and adjust proactively to supplier challenges. As part of their long-term strategy, SPS supported HOM in reaching out to new partners and effectively managing their growing supplier base, thus ensuring seamless communication and data exchange to support their business vision.

Result

Enhanced operational efficiency and agility

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Reduced manual operational time and costs.

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Increased agility in supply chain management.

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Improved customer experience through omnichannel expansion.

As a result of their collaboration with SPS Commerce, HOM Furniture achieved improved operational efficiency by reducing the time and resources spent on manual supply chain processes. Automation provided HOM with the agility to navigate import volatility, enabling leaders to make informed decisions in stock management by switching suppliers when necessary. They continue moving towards their 90% in-stock ambition. The enhanced efficiency contributed to cost savings and better aligned staff efforts towards analytical and strategic initiatives. HOM is now positioned to expand its omnichannel and e-commerce presence, thereby improving customer experience and securing its competitive advantage in the retail market.

Keywords

SPS COMMERCE

HOM FURNITURE

EDI SOLUTIONS

SUPPLY CHAIN MANAGEMENT

RETAIL EFFICIENCY

AUTOMATION

STOCK MANAGEMENT

SUPPLIER COMMUNICATIONS

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What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?