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Needed deep insights into multicultural car buyer behaviors.
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Sought a partner to enhance engagement strategy.
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Faced rising trend in contactless purchases.
Lexus, working with their agency Walton Isaacson, aimed to deepen their engagement with multicultural car buyers. They needed a technology partner that could effectively utilize their extensive consumer data and real-time market insights to uncover significant trends in multicultural consumer behaviors. This challenge was compounded by the need for an intricate understanding of the evolving behaviors to adapt targeting strategies. The urgency lay in capturing the meaningful shifts in buying patterns characterized by a rise in contactless car purchasing, amplified by the pandemic. Thus, they sought a partner to reveal insights and refine communication strategies to better align with the multicultural audienceβs preferences, necessitating a robust analysis of consumer touchpoints and behavioral trends within this diverse market.